Coming soon
Installation and monitoring
Coming soon
- Installation
- Monitoring
What you get
What's included, what's extra
There is one paid extra, and most properties never take it.
What's included
- Site visit and eligibility check before anything is booked
- Pulse water meter and radio transmitter
- Installation labour and all fittings
- Hourly readings in the MiAgua app
- Two alert levels, set with you on the day
- Alerts to as many contacts as you like — keyholder, manager, neighbour
- Full consumption history, exportable if you need to make a claim
- Support in English and Spanish
- Replacement of any faulty MiAgua equipment while you are monitored
Paid extra
Remote shut-off valve
Closes your supply from the app when an alert fires, so an empty villa is not waiting on a keyholder to drive over.
Price on request
Nothing else is chargeable. No call-out fee for an alert, no fee to add contacts, no fee to change your thresholds.
Cancelling, in plain language
- Is there a contract?
- No. Monitoring is paid a year at a time. If you do not renew, it simply stops at the end of the year you have paid for.
- What if I sell the property?
- The equipment stays with the house. Tell us and we will move the account and the alert contacts across to the new owner, or close it.
- Do I get a refund if I stop mid-year?
- The monitoring year is not refunded part-way through, but you keep the service until the year ends. The installation fee is a one-off and is not refundable once the equipment is fitted.
- What if I come back after a break?
- The hardware is already there, so you only pay the monitoring year again. No second installation fee.
Pricing FAQ
Pricing questions
What the price covers, what it does not, and what happens if you stop.
How much does MiAgua cost?
We are finalising our pricing. There will be a one-off installation charge and a separate annual monitoring charge. Details will be published here shortly.
What does the installation fee cover?
The Pulse water meter and radio transmitter, all fittings, and the technician's labour on the day. There is no separate charge for the site visit or for setting up your alerts.
What is included in the annual monitoring?
Hourly readings in the app, two alert levels set with you, alerts to as many contacts as you like, your full consumption history, support in English and Spanish, and replacement of any faulty MiAgua equipment while you are monitored.
Is anything extra to pay?
Only the remote shut-off valve, which closes your supply from the app when an alert fires. Nothing else is chargeable — no call-out fee for an alert, no fee to add contacts, no fee to change your thresholds.
Do I pay monthly or yearly?
Monitoring is paid a year at a time, alongside the one-off installation fee at the start.
Is there a contract or minimum term?
No. Monitoring is paid a year at a time. If you do not renew, the service simply stops at the end of the year you have paid for.
Can I get a refund if I cancel mid-year?
The monitoring year is not refunded part-way through, but you keep the service until that year ends. The installation fee is a one-off and is not refundable once the equipment is fitted.
What happens to MiAgua if I sell the property?
The equipment stays with the house. Tell us and we will move the account and the alert contacts across to the new owner, or close it.
What if I stop and start again later?
The hardware is already fitted, so you only pay the monitoring year again. There is no second installation fee.
Book an eligibility check
A short call confirms your meter setup before anything is charged.
Get started